The Regulations Apply as from 09/12/2020
Company
means the company which is licensed by the National Betting Authority, Betonalfa LTD.
Odds
means the price offered by the “Company” for any particular “Bet”. “Odds” represents the amount paid by the “Company” for each winning “Bet” worth one betting unit.
Coupon
Description of the “Bets” offered by the Company, which are published in a printed or electronic form for betting purposes and for the information of the public.
Bet
a valid bet validated through the "Company’s" central server and which is shown as having been placed under the section entitled “My bets”.
Betting Slip
The “Betting Slip” includes information about the accepted bet as this has been placed, the date and time of registration, the unique identification code, the events selected by the Customer, the times of their conduct, their "Odds", the description of the type of Bet and other details.
Customer
A person who has participated in the “Bets” organised by the Company and in respect of whom at least one Bet was accepted by the Company
Regulation
This text which describes the general terms and conditions governing the conduct of betting between the “Company” and its “Customers”, as well as additional conditions contained in this website and/or other electronic means.
Date of profit calculation
the time at which, during the process carried out by the central computer system, a Bet is defined and recognized as won.
Live Betting
a bet on an event which is underway (in progress).
The following “Regulations” apply as from 01/01/2017 and govern all Bets accepted by the Company, regardless of whether the Customer was informed about them or not. However, in case of a dispute, the Company will try to resolve Customer complaints directly with the Customers. The “Customers” of the Company must read, accept and follow the “Regulations”. Owning a “Betting Slip” issued by the Company implies what is stated on the website, i.e. that the Customer recognizes and accepts the Regulations set out herein, which he may consult or in any other official area of the Company.
Bets are only accepted by adult customers (18 years and over).
The Company reserves the right to reject all or part of any bet requested. All bets are placed at the Customer's risk and judgment. The Company accepts online bets (including those placed via mobile devices or applications that can be stored on a mobile device) or by telephone. Bets are not accepted in any other way (post, e-mail, etc.) and if they are received, they will be cancelled whether they win or lose. It is the Customer's responsibility to ensure that the betting details that he has given are correct. After the bets are placed, they cannot be cancelled or changed by the Customer without the Company's approval. The money of the Customers will be used for placing bets in the order in which they are placed and they will not be available for any other use. The Company reserves the right to cancel and/or reverse any transactions made after a bet is placed, either at that time or retrospectively.
Bets will not be valid if your account has insufficient funds. For telephone bets, "Acceptance Confirmation" will be received only after the Company has completed a full verification reading of the bet details and has confirmed to the Customer that the bet has been successfully placed. A bet requested by the Customer will only be valid when it is accepted by the Company's servers. Each valid bet will receive a unique transaction code. The Company will not be liable to settle any bets which are not issued with a unique transaction code. If the Customer is not sure whether a bet is valid, he can check his account history. Contrary to the above, if bets are placed by suing a credit or debit card, they will not be valid until the Company receives full payment. The bet will be automatically cancelled if the Company does not receive payment before the start of the relevant event. You mutually agree that your trading history is the final settlement for all valid bets that have been placed.
The Company reserves the right to declare as void any Bet / selection reaching its network, after the start of the sporting event to which the Bet / selection concerns, with the exception of LIVE BETTING (Betting during the match). Predictions for matches not played out or postponed for any reason, shall remain valid for 48 hours. If with the lapse of 48 hours the match is not played, they shall be considered void in the Betting Slip. The odds of the above predictions for the purpose of profit calculation are 1.00 (1 unit). If the date and starting time (erroneously or for any other reason) is entered in the Company's computer after the effective date and time of the event and the event is either underway or finished, all selections on the event will be subject to cancellation and the specific bet selection will be refunded, with the exception of LIVE BETTING (betting during the match). When a Bet comprises several selections and one or more of the events to which it refers, is already underway or has finished at the time the bet is received by the Company’s network, the selection (selections) is calculated with odds of 1.00 (UNIT). The remaining selections are valid and will be recognized. If the outcome of an event / purchase is known, the Company reserves the right to cancel the bet, whether it is a winning or losing bet. Disputes concerning the time in which the bets are placed will be settled using the trading history. Unless otherwise specified, all hours stated on the Website and/or reported by the Company's staff concern the time in Cyprus.
Bet Underway - where the Company has reason to believe that a bet is placed after the outcome of an event is already known or the existing outcome is different than the outcome which is ‘Underway’, the specific bet will be cancelled whether it is a winning or a losing bet.
Every Bet validated by the Company will be registered in the general server and for security reasons also in a second backup server, called "security archive". The Odds applicable at the time the Bet is registered are the Odds on the basis of which the potential profits will be calculated.
The minimum number of selections that can be chosen concerning an event (Bets) allowed per combination and any other limiting factors are indicated by the computer.
The Company reserves the right to change any Odds at its discretion. The actual Odds for any selection remain always the Odds at the time of validation of the Betting Slip. For this reason, Customers are urged to check their selections very carefully. In any event, the selections shown in the history of transactions will apply.
If the bet requested by the customer exceeds the established betting limits set by the Company, it will be necessary to apply for special approval for the acceptance of such Bet.
Related contingencies (selections with logical connections) e.g. LIVERPOOL wins 2-0 and LIVERPOOL comes first in the first and second half, are accepted as singles only (if offered for betting) by the Company, and where accumulator bets are taken by the Company by mistake, the stake will be divided equally for each quoted contingency. An exception to this rule occurs in the case of Bets for the same match for which ONE odd is offered for the related bet.
Cases where two related contingencies can be combined (by pressing the Combine button) are specific and are settled as follows:
First goalscorerand
Correct score- The odds of the two options are multiplied and the result is reduced by 50%.
Last goalscorerand
Correct score- Both odds are multiplied and the result is reduced by 50%.
First goalscorerand
Time of First Goal- The odds of the two options are multiplied.
Last goalscorerand
Time of First Goal- The odds of the two options are multiplied.
Anytime Goalscorerand
Time of First Goal- The odds of the two options are multiplied.
The 'Returns' calculation is for information purposes only and all bets will be calculated by using the amount / odds on the odds which are accepted. For multiple bets / parlays with empty selections, the amount of 'Returns' will be reduced accordingly. If a customer includes a non-participating or invalid option in a multiple bet / parlay, the bet will be settled for the remaining options. Winnings made out of bets which have been settled will be added to the balance of the Customer's betting account. Amounts/winnings which are credited to an account by mistake will not be made available for use and the Company reserves the right to cancel transactions made by using these amounts and/or withdraw the corresponding amount from the Customer’s account and/or reverse the transaction at the specific time or retrospectively. The Company reserves the right to withhold payment and to cancel bets placed on an event if there is evidence that the following has occurred: (a) there are concerns about the integrity of the event; (b) there was a fraudulent, ''staged'' match. Evidence of the above may be based on the size, volume or structure of bets placed with the Company, through any or all of the Company's betting processes. Any decision taken by the competent sporting authority (if any) will be final. If any customer owes any money to the Company for any reason, the Company has the right to take this into account and/or set it off before making any payments to that customer. Where there is evidence of a series of bets each involving the same option or options and the bets have been placed by the same individual or consortium of individuals, the Company reserves the right to cancel the bets or withhold winnings when the outcome of such an investigation is pending. If for any reason the Company cannot validate the outcome of a particular purchase (e.g. due to loss of live image), it has the right to delay any payment until an official verification is made. If winnings are calculated wrongly, the Company reserves the right to make a correction before and after the payment of winnings.
Every Bet is subject to a maximum win established by the Company in the Maximum Payouts paragraph set out below. The maximum win in case of multiple bets may be less than the maximum limit of a particular purchase if the total win exceeds the maximum payout limit of another purchase that is included in the same betting slip. The maximum win may be less than the calculation of the computer (which is given on the coupon receipt) and the responsibility belongs to the Customer who must stake his bets accordingly. In such cases the limits specified in the Regulations shall always apply. The limits which may be written in any Coupons or on the Company's website shall be valid only if they are not mentioned in the following paragraph which specifies the payment limits. If a Bet involves a selection(s) which concern different kinds of Bets (with different maximum payment limits), then the lowest maximum payout limit applies to the whole Bet.
A Bet on football selections of which ONE option concerns a Cyprus match necessarily is calculated on the maximum payment limit for Cyprus matches (if the maximum payment limit for the Cyprus matches is smaller). For example, Chelsea, Liverpool, Bayern, APOEL (Maximum payout limit € 20,000).
All maximum payouts mentioned in these rules shall apply to any one Customer, or group of customers betting together, betting the same or similar combination of selection /s, even if this is done in a series of “Bets”, in a series of prices, in a number of days, using different user names”. If the Company has grounds to believe and determine that a number of Bets have been played in this way, the final payment of all those “Bets” combined will be limited to the single maximum payout mentioned above.
The Company shall not be liable for any errors regarding bets including where: (a) there is an Obvious Error in the respective odds / handicaps / totals displayed by the Company on the Website, (b) the Company continues to accept bets on markets that have closed or blocked or (c) the Company calculates or pays a settlement amount incorrectly.
An Obvious Error
occurs when prices (a) are substantially different from those available on the general market at the time the bet was placed or (b) are clearly inaccurate given the likelihood that the event had occurred at the time when the bet was placed.
Wrong Price - Prior to the commencement of an event, when an event is Underway or after the event, when an Obvious Error is identified, the Company reserves the right to cancel any bets related to the event.
Wrong Count / Line / Handicap / Total / Purchase - Prior to the commencement of an event, when an event is Underway or after the event, when an Obvious Error is identified, the Company reserves the right to cancel any bets related to the event.
Wrong Details concerning the Event - Where a wrong player or team is mentioned in the title of an event, the Company reserves the right to cancel any bets related to the event.
Bets placed out of time - If for any reason, a bet placed before the event is accepted unintentionally and while the match or event has already begun, bets will be considered void.
Where there is evidence of anomalies in a match or any other event, the Company reserves the right to cancel or suspend payment on the disputed selection, pending the completion of the investigation by the competent official body of the relevant sport. The Company will seek criminal sanctions against any Customer involved in fraud, dishonesty or criminal acts. The Company shall withhold payment to any Customer where there is suspicion or indications about any of the above. The Customer shall indemnify and be legally responsible to pay the Company on demand, all costs, charges or losses to be incurred or to be borne by the Company (including any direct, indirect or consequential damage, loss of profit and reputation) and which result directly or indirectly from fraud, dishonesty or a criminal act of the Customer.
For any problem, please write down your complaints giving the necessary details, and send them to the head office of the Company, within 15 days from the completion of the event to which the complaint refers. For any complaints or claims regarding the Bets, the Customers should apply to the Company. In case the specific complaint or claim cannot be resolved by mutual consent, then every interested party may file a complaint with the National Betting Authority on the basis of Directive 20/2017 at the phone number 22881800 or email: [email protected]. All applicable Regulations, Terms and Conditions of a contractual or non-contractual nature are construed in accordance with the Laws of the Republic of Cyprus. You expressly agree that the Courts of the Republic of Cyprus shall have exclusive jurisdiction to settle disputes.
The General Annexes and Announcements issued by the Company from time to time form part of these Regulations. The Company reserves the right to amend the Regulations by a relevant announcement (the change of the regulations will take effect provided they have been approved by the National Betting Authority). Any previous Regulation of the Company shall be deemed to be invalid if the Company has issued a new “Regulation in the place of the said Regulation.
The result at the end of the event shall be deemed to be the final result. All football “Bets” shall be calculated based on the normal duration of a match (including delays). Any extra time or penalty shootout or Golden goal procedure shall not be taken into account. If there is a final interruption of the match before the end of the event, the selections which have already been decided (in whole or part) shall be deemed to be valid. Selections deemed to have been decided in their entirety are the selections that are already lost or won, based on the result at the time the match was interrupted, and there was no chance of a change in the result if the match continued. For example, in football, if a hypothetical match between MILAN and JUVENTUS was interrupted at the 60th minute and the result was 0-0, then all Bets that have not been decided are void, but the HALFTIMEBET which has already been decided (result X) and any other selection that has already been decided wins. In this case, those who had bet X on the half time result win and those who had bet on the half time result 1 or 2 lose, because if the match continued, the result of the Bet would not change. Those who bet on the CORRECTSCORE 0-0, get their money back because if the match continued, then the result could change.
If some event / match is interrupted while was taking place and it is resumed within 48 hours from the minute it was interrupted, then all open bets on this specific event / match will be settled on the basis of the final result. In the opposite case, i.e. where an event is not resumed from its breakpoint, but starts from the beginning, then all unsettled Bets will be settled as void with an Odd of 1.00 (unit).
Predictions for matches that were not held or were postponed or interrupted for any reason shall remain valid for 48 hours from the scheduled start time. If after 48 hours the match is not played, they shall be considered VOID in the Betting Slip and for profit calculation purposes shall be deemed to be void with a yield of 1.00 (unit).
The notifications about matches played οn neutral field are for information purposes only. The Company will always try to inform / notify Customers about any change οf seat or the conduct of any match on a neutral field. The Company shall not be liable if it does not announce/ inform about a match played in neutral field. Information accessible by the Customer on the Website (including results, statistics, sports data and match schedules, odds and betting numbers) is available only for the Customer's personal use, and the distribution or commercial use of such information is strictly prohibited. No warranty is given for the uninterrupted provision of such information, its validity or the results obtained from its use. The information is not intended to be used as advice or recommendations and is provided for information purposes only.
The Customer by submitting his bet irrevocably declares that he has read, understood and fully accepted the Regulations of the Company as they are displayed on the website of the Company and recognizes that acceptance of the Bet is made on condition that he checks and makes sure that it complies with the regulations and announcements of the Company.
All Customers are obliged to make sure that they have completed their Bets clearly according to their predictions. For this reason, responsibility for their correctness is up to the Customer.
Errors made by the Customer or the staff of the Company's head offices shall not be recognized and the checking of all Bets for possible wins shall be made in accordance with the Regulations of the Company.
The Company shall not be held responsible if due to technical problems the validation of a Bet becomes impossible.
It is noted that in cases of technical problems, coupons that have been validated will be settled properly.
In case of an event which concludes in equal amounts with more than one winner, where only one winner had been taken into account, the tie Regulation (DEADHEAT) shall apply. A deadheat result is a result in which two or more contestants share a finishing position.
In the event that two contestants share the final position, the selection is deemed to be won and lost by half, and it is thus settled to full Odds and half the stake. For example:
If three players share the position of top scorer in the World Cup, then the stake is divided proportionally (1/3 of the stake on the odds).
The results are those recognized on the field or on the winners’ podium. Any results which due to legal, disciplinary or other decisions alter the results or the finish line shall not be taken into account. If the investigation of the competent body is made on the same day the event was held, then its result shall stand and shall be valid, but if it is done on the next day or any other time in the future it shall not be taken into account. For example, if Vettel wins the Monaco Grand Prix and the next day this is cancelled by FIA for some misdemeanor, all Bets predicting that Vettel will win the Monaco Grand Prix will stand and be paid as winning.
ANTE POST: II. In regards to Leagues/Tournaments which were not completed according to the governing body’s proclamation, and in which the local federation or governing body validates the leagues standings, at the time of its interruption, as final, the settlement of any betting market will be based on this decision.
III. In cases of championships where playoffs are held, the final ranking of the score table shall apply only after the completion of the playoffs in each championship, unless the rule of paragraph 2.2 (II) apply.
The Customer
selects a Placebet if he wishes to bet on a Team / Athlete / Driver to finish at a pre-defined position. The profit depends on the placebet conditions for the specific event.
If under the Odds of winning a championship the phrase is written 1/ 4 ODDSINPLACES 1,2
, the Customer wins 1/4 of the profit offered for winning, if the team on which he has bet finishes in the two (2) first places, or if under the Odds of winning the championship the phrase is written 1 / 3 ODDSINPLACES 1,2
, the Customer wins 1/3 of the profit offered for wins if the team on which he has bet finishes in the two (2) first places.
In the case of football bets, betting on the results of matches with Cypriot teams which are carried out either in the territory of Cyprus or abroad is permitted only when combined with the results of matches of at least three other teams abroad. The same applies for bets placed on the results of matches carried out with the Cyprus National Team.
Live BettingRegulations
The Live Betting
Market will be available before and during an event exclusively from the ‘Live Betting’ platform. The Odds will be continuously updated to reflect the picture of each event. To avoid non-acceptance of the bet due to change of one or more Odds, the Customer can accept the option "Accept all Odds changes" or "accept higher or lower Odds" in placing a Bet. Where applicable, the statistics provided by the supplier of the 'Live Betting Service', will be used to settle the Bets. Where the coverage of an event by the service provider stops or is interrupted due to a technical problem causing the projection of wrong Odds and / or as a result the markets remain open while various events, such as scoring goals, yellow, red card, penalty, have already occurred resulting in incorrect calculation of profits, then the provider will void all Bets placed during the period of time when the above problem exists. Consequently, the Company based on its obligations under its contract with the service provider, reserves the right to cancel such Bets. Where no statistics are given by the service provider, videotaped evidence will be used in support of the correct way of settling the Bet. If for any reason there is no videotaped proof, independent proof will be used and the Bet will be settled on the basis of the official websites of the respective events / official sources. Where this is not clear, the official website of the match will take priority.
The Company, due its obligations under its contract with the service provider, shall apply the following:
Clarification on Bets:
Betshall be counted (the current score will be printed on the Betting Slip). Own goals shall count for the opposing team, not the team scoring it.
Betting is fun for adults and is not a way of making money. Do not challenge your luck. Place Bets only for the amounts of money you can afford to lose. If you think you have a problem of addition to gambling, consult the Mental Health Services of the Ministry of Health by calling 1454 and the Perseas
Advisory Centre by calling 1456 if you are an adult up to 22 years old.
The minimum bet amount is € 0.10 per Betting Slip
, and 1 cent (0.01c) per line.